Anatomy of a Customer Sales Service Job Description

Customer sales and service jobs are important positions within any organization. They must be filled with the best qualified individual(s) in order to give outstanding customer care. The customer service job description creates an understanding that the duties of this employee are well thought out and articulated to create a hierarchy or organizational matrix to which other jobs will connect.

Companies will classify jobs and duties that an employee will perform and be compensated. Based on the rules and characterizations of the job description, the company manager and employee truly understand the duties associated with the position.

There are many ways to write a job description so that candidates can associate specific skills and experiences for the purpose of creating a potential match. Once the concepts of creating job descriptions are understood, it is possible to create a resume version that aligns specific abilities and knowledge to the job description being advertised.

Job descriptions are typically focused to capture the essence of the job position, duties and responsibilities for a potential match to occur, but allow for some interpretation by potential candidates. The fundamental breakdown of a job description can follow a consistent flow, style and format.

Let's examine two sample job descriptions for a Computer Support Representative:

Computer Service Representative (1)

* Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
* Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
* Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
* Assists with computer studies, projects, and implementation of policies throughout area of assignment.
* Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
* Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.

Computer Service Representative (2)

Purpose

To provide technical and functional support by phone, in writing or in person to XXX end users on technical problems to include installation, problem resolution, end-user training.

Responsibilities

Serve as a technical resource and the main point of contact for technical or functional issues with supported systems to include computer and printer hardware, operating systems, and preferred applications.

Troubleshoot, research, and resolve technical and functional issues using all available resources and following internal procedures. - Utilize call management system to track and escalate technical or functional issues according to procedures.

Computer Service Representative (1) is a basic listing of responsibilities and duties in a bulleted format. This format gives basic information on what this job entails, but provides specific duties that spell out exactly what the company expects.

Computer Service Representative (2) gives more information in a structured format. Outlining a job purpose role sets high level expectations before detailing specific duties to perform. It also gives more definition to the duties to be performed, tools to be used and types of problems the candidate will expect if they accept the position.

When viewing job descriptions for customer sales and service, it is imperative to fully understand the position being defined and create a resume and cover letter to align your skills and experience to fit the job being applied for.

Source: http://ezinearticles.com/